At Al-Arsh Store, customer satisfaction is our priority. Please read our refund policy carefully:
Eligibility for Refunds: We accept returns and refunds for damaged, defective, or incorrect perfume bottles. Requests must be made within 7 days of delivery.
Refund Process: To request a refund, please email us with your order number and clear pictures of the issue. Once approved, you can return the item, and we will process the refund.
Non-Refundable Items: Due to hygiene and safety concerns, we do not accept returns on opened or used perfume bottles. Only unopened and sealed products are eligible for refunds.
Refund Method: Refunds will be processed via bank transfer or store credit within 7-10 business days.
For further assistance, reach out to our customer support.